Reducing retail customers' switching times in the NEM

23/05/2019
Submission date02/09/2019
MarketNational Electricty Market

On 3 December 2018, the AEMC and AEMO provided joint advice to the Council of Australian Governments (COAG) Energy Council in response to a request from the Senior Council of Officials. It addressed improvements to the customer transfer process in the national electricity market, taking into account the related recommendations 8 and 9 of the Australian Competition and Consumer Commission (ACCC) Retail Electricity Pricing Inquiry Final Report (REPI).

In developing the advice AEMO and the AEMC highlighted that the changes are largely within AEMO’s remit through procedure changes. The only changes required to the rules were clarifications and checks that consumer protections are adequate for a circumstance where more customers may change retailers based on self-reads and estimated reads. 

For further information on AEMO’s rule change proposal stakeholders can refer to the key documents below and will be available on the AEMC’s website.

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