Value of Customer Reliability Issues Paper

Market National Electricity Market
StageFirst Stage
ConvenorAEMO NEM
Accepting submissions?No
Submissions close19/04/2013

AEMO’s National Value of Customer Reliability (VCR) Review will deliver regional-specific values of customer reliability (VCRs) which can effectively be applied for use in revenue regulation, planning and operational purposes in the NEM.

VCRs are proxies for the level of reliability that customers desire, and are important to NEM development.

AEMO is undertaking this review for a number of reasons:

  • In response to the MCE’s Review of the Effectiveness of NEM Security and Reliability Arrangements in light of Extreme Weather Events.
  • A detailed survey on VCR has not been undertaken in Victorian since VENCorp’s (now AEMO’s) 2007 survey.
  • There are no regional or sector-specific VCRs that could be used for planning and revenue setting purposes.
  • Reconciliation is required between the Victorian and NSW VCRs following the AEMC’s work on developing a NSW VCR through its NSW workstream on Distribution Reliability Standards and Outcomes.

This Issues Paper is designed to canvass stakeholder views on how to best determine VCRs and under which NEM circumstances planners, system/network operators, regulators and policy makers should apply the values.

Value of Customer Reliability Issues Paper 11 Mar 2013 | filesize: 422 kb (.pdf) 


AER Alternative Technology Association

First Stage Participant Responses

ActewAGL Alinta Energy
Aurora Energy Energex
Energy Australia Energy Networks Association
Energy Users Association of Australia Ergon Energy
GDF Suez Australian Energy Grid Australia
Public Interest Advocacy Centre NSW Distribution Network Service Provider
Origin Energy  South Australian Council of Social Service
SP AusNet
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