New South Wales and ACT

Please find below the retail market procedures, guidelines and industry information for New South Wales (NSW) and the Australian Capital Territory (ACT).

• Retail Market Procedures (NSW/ACT) version 23 (clean) – Effective 1 October 2019 (1.78 MB, pdf)
• Retail Market Procedures (NSW/ACT) version 23 (marked up) – Effective 1 October 2019 (1.77 MB, pdf)
• Notice of Transition End Date 
• Register of Balancing Arrangements

Guidelines

• MIRN Structure Document – effective 8 December 2017 (620 KB, pdf)
• NSW-ACT High-Low Tolerance Test version 2.0 – 29 September 2016
• NSW-ACT High-Low Tolerance Test version 3.0 – 27 June 2019 (82 KB, PDF)

Industry technical documentation

NSW-ACT Gas Interface Protocol (GIP)

NSW-ACT specific Participant Build Pack (Participant Build Pack 5) and NSW-ACT Wagga Wagga and Tamworth specific Build Pack (Participant Build Pack 6) defines the behavior of the business and IT systems. The NSW-ACT Retail Market uses all the interfaces described in Participant Build Pack 1, 2 and 3 unless otherwise specified in Participant Build Packs 5 and 6.

• Gas Interface Protocol v8 – clean – effective 1 October 2019 (303 KB, pdf)
• Gas Interface Protocol v7 – effective 4 Dec 2017 (303 KB, pdf)
• Participant Build Pack 5 – NSW-ACT v5 clean – effective 1 October 2019 (4 MB, pdf)
• Participant Build Pack 5 – NSW-ACT v5 marked up – effective 1 October 2019 (4 MB, pdf)
• Participant Build Pack 5 – NSW-ACT v4 - clean – effective 4 Dec 2017 (6.3 MB, pdf)
• Participant Build Pack 5 – NSW-ACT v4 - marked Up – effective 4 Dec 2017 (6.3 MB, pdf)
• Participant Build Pack 6 – NSW-ACT Wagga Wagga & Tamworth v2 – clean – effective 4 Dec 2017 (4.0 MB, pdf)
• Participant Build Pack 6 – NSW-ACT Wagga Wagga & Tamworth v2 – marked Up – effective 4 Dec 2017 (4.2 KB, pdf)
• Participant Build Pack 5 – NSW-ACT v3 – clean – effective 5 April 2017
• Participant Build Pack 5 – NSW-ACT v3 – marked Up – effective 5 April 2017
• Participant Build Pack 6 – NSW-ACT Wagga Wagga & Tamworth v1 – effective 2 May 2016
• Participant Build Pack 5 – NSW-ACT Process Flow Diagrams v2 – effective 29 September 2017 (1 MB, pdf)

For previous versions of documents please contact the AEMO Information & Support Hub.

Lost Gas Customers

Since the introduction of Full Retail Contestability (FRC) in the NSW and ACT Gas Retail Market in 2002, there have been a limited number of incidents where gas customers have been inadvertently transferred to other gas retailers as a result of human error. A contributing factor to this situation occurring was that the affected gas customers had been unable to ascertain the identity of the gas retailer that serviced their gas delivery point.

As a result of consultation conducted by the previous market operator, Gas Market Company Limited (GMC), a gas retailer discovery process has been developed that enables a gas customer to contact any NSW/ACT gas retailer, the Department of Water and Energy (DWE), or the Energy and Water Ombudsman NSW (EWON), to find out the identity of their current gas retailer within one business day. This formalised process ensures that a NSW/ACT gas customer is never placed in a position where they do not know the identity of their current gas retailer for a sustained period of time.

The gas industry’s agreed protocol for finding “lost” gas customers in the NSW and ACT Gas Retail Market is available in PDF format below.

The AEMO privacy policy has also been updated to cover this process. The privacy policy associated with the use of information to be used by gas retailers, DWE, and EWON in the "lost" gas retail customer process is available in PDF format below.

Please note: AEMO’s contact details have changed. Participants should not use the ones set out in the above Finding A Customer’s Retailer document on page 14, but instead use the address and contact details below:

If you would like to further information on the gas retailer discovery process, please contact:

Level 22, 530 Collins St
Melbourne
VIC 3000
Tel: 1300 858 724
Email: retaildiscovery@aemo.com.au

For previous versions of documents, or more information, please contact the AEMO Information & Support Hub.