AEMO stakeholder study shows progress

3 min

AEMO has published its latest annual stakeholder reputation research, showing improvements from the 2020 study.

The research involved stakeholder interviews on AEMO’s performance in operating the energy market, along with specific metrics on efficiency, accountability, transparency and collaboration.

AEMO Chief External Affairs Officer, Tony Chappel, said the annual research forms part of AEMO’s priority to focus on truly effective stakeholder collaboration and transparency.

“The research and insight delivered further enables our commitment to become a trusted partner, better able to put our members and stakeholders at the centre of everything we do in the interests of consumers,” Mr Chappel said.

“I’m pleased we’re making inroads to incorporate stakeholder feedback into the decisions we make, while being transparent and collaborative in delivering our core responsibilities,” he said.

Overall, AEMO has improved its position from last year with some positive gains in net advocacy and trust in achieving the National Electricity Objective (NEO).

“While the report shows that we are moving in the right direction, there are also some significant areas requiring further, major improvement,” Mr Chappel said.

“Our stakeholders have observed that we’re listening, taking action and doing a good job in operating the market in a highly challenging environment,” he said.

Some of the key metric results from the study:

  • Reputation Score of 53%
  • Net Advocacy Score of -18%
  • Trust Score to deliver the National Electricity Objective - 62%
  • Trust Score to do what we say we will do - 68%

Going forward AEMO will:

  • Continue our work in improving transparency, including through three new forums (the Financial Consultative Committee, Markets Forum and Energy Roundtable).
  • Enhance our collaboration and co-design through initiatives such as the Connections Reform Initiative.
  • Work on building trust with our stakeholders through development of a social licence framework for distributed energy resources, collaborating across the industry to put consumers at the centre of DER integration.
  • Proceed with other planned initiatives including developing our people’s engagement skills, driving consistency into all of our engagement processes, delivering better internal alignment of our positions and more effective sessions with our industry and consumer stakeholders. In all of this we aim to enable deeper collaboration, transparency and to better understand and respond to our stakeholders’ perspectives as we undertake our work.

To view the summary of the 2021 Stakeholder Reputation Study please click here

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