Register as a Customer in the NEM

This page outlines the requirements for registering as a Customer in the National Electricity Market (NEM).

A Customer is a registered participant that purchases electricity supplied through a transmission or distribution system to a connection point. Retailers and end users who buy electricity in the spot market must be registered as Market Customers.

Participants who are already registered as a Customer in the NEM, and who wish to change their scheduled bid and offer data, should visit the Changing Scheduled Bid, Valuation Data and Offer Valuation Data page.

Registration documents

These are the documents needed for registration.

Fees and charges

Participants must pay a fee to register; these are outlined on the NEM Fees and charges page.

Supporting documents

Any document shown in this section is required in support of your application or to assist.

Recipient-created tax invoices (RCTI)

In response to the COVID-19 pandemic, AEMO has adopted digital and remote ways of working to protect our people and critical operations. During this time, applicants can sign and exchange electronically.

Technical requirements

Applicants must confirm that they meet the technical requirements set out in the National Electricity Rules (NER). To do so, either complete the following template or contact AEMO to discuss alternative methods.

Registration applicants must confirm that they meet the technical requirements set out in the NER. To do this, either complete this template or contact AEMO to discuss alternative methods.

Performance standards

Registration applicants must submit agreed performance standards for relevant plants and provide justification that they can achieve these standards. If your connection agreement contains sufficient details to cover what is listed in the form, you can submit that in place of this template.

You will need to work with your Network Service Provider and AEMO to complete this document.

Credit support

Credit support will be required if you do not meet the acceptable credit criteria detailed in clause 3.3.3 of the National Electricity Rules (NER).

AEMO advises applicants to contact prudentials@aemo.com.au to discuss requirements prior to completing the AEMO Guarantee Pro Forma. You must submit an original signed copy of the pro forma with your registration application.

Settlement Residue Auctions (SRAs)

To participate in Settlement Residue Auctions, you must first meet the eligibility criteria, as outlined in the following guides.

If you are eligible, please complete the following form to participate in the SRA. This form is not required if you do not intend to take part in an SRA.

This guidance document seeks to expedite the participation of Distributed Energy Resources (DER) in Frequency Control Ancillary Services (FCAS) markets in the National Electricity Market (NEM) in the short term. It sets out AEMO’s approach to approving the classification of a load which has DER behind the connection point as an ancillary services load under the current National Electricity Rules (NER) and Market Ancillary Services Specifications (MASS).

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